VCS NFS FSW - Concierge - Danville

📍 Danville, Illinois · 🏛 Veterans Health Administration · 💰 $20–$23 per hour · 🎓 NA 4 · 🧭 Food Service Working (7408) · ⏳ Closes Nov 23, 2026 · 9 days left · 🗓 Posted Nov 12, 2026
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About this job

Join us in making a difference for our nation's Veterans and their caregivers. The Veterans Canteen Service (VCS) is currently conducting a recruitment search for the position of Food Service Worker - Concierge in Danville, IL. Responsibilities of this position include customer service, dietary software management, quality assurance, inventory control, and supporting daily food service operations while maintaining compliance with prescribed diets and established standards.

Duties

Duties include, but are not limited to, the following: Patient & Customer Service: Serve as primary contact for patients, guests, and staff. Answer inquiries, assist with menu selections, resolve meal-related concerns, and escalate issues as needed. Patient Dietary Education & Meal Management: Provide basic guidance on modified diets and ensure meal selections comply with prescribed diet orders and established policies. Refer complex dietary questions to appropriate clinical staff. Dietary Software & Patient Information Management: Use COMPUTRITION, VISTA, and other systems to enter, update, and verify patient meal orders, dietary information, and tray tickets. Maintain accuracy during system outages. Patient Meal Preparation & Quality Assurance: Assemble and inspect patient trays for accuracy, temperature, completeness, and presentation. Maintain sanitation standards and assist with meal delivery and cart retrieval. Inventory, Records & Quality Improvement: Maintain inventory, menu, and quality records; monitor supplies; report service concerns; and participate in satisfaction surveys and quality improvement activities. Food Service Operations & Staff Training: Assist with food preparation, dishwashing, cleaning, and equipment operation. Maintain organized work areas, train new associates, and perform assigned kitchen, VCS/NFS, and concierge duties. Additional Responsibilities & Flexibility: Perform and adapt to additional responsibilities as needed.

Qualifications

Therapeutic Diet & Nutrition Knowledge: Knowledge of regular and modified diets, including renal, cardiac, diabetic, dysphagia, and fluid-restricted diets, and the ability to identify appropriate food selections and portions. Patient Dietary Guidance & Customer Service: Ability to answer routine dietary questions, assist with menu selections, evaluate meal choices, and refer complex concerns to clinical personnel. Dietary Software & Computer Proficiency: Proficiency in VISTA, COMPUTRITION, and related technology to enter, update, retrieve, and process patient meal information and generate reports. Patient Confidentiality & Compliance: Ability to protect patient and employee information in accordance with confidentiality requirements, policies, and regulations. Food Service & Tray Line Operations: Knowledge of tray line setup, meal assembly, distribution, and pickup, including nourishment and tube feeding procedures. Ability to follow sanitation and infection control standards. Communication & Interpersonal Skills: Ability to communicate professionally and courteously with patients, guests, clinical staff, and coworkers while maintaining positive working relationships. Organization & Workload Management: Ability to prioritize assignments, perform basic calculations, maintain accurate records, work independently, and adapt to changing priorities while meeting deadlines. Certifications & Credentials: ServSafe certification required (or must be obtained within 90 days of hire). A current, valid REAL ID is required to work with the Veterans Canteen Service.

Requirements

As a Condition of Employment for accepting this position, you will be required to serve a 1-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - Your performance and conduct - The needs and interests of the agency - Whether your continued employment would advance organizational goals of the agency or the Government - Whether your continued employment would advance the efficiency of the Federal service Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Additional Conditions of Employment include: -Selective Service Registration is required for males born after 12/31/1959. -Subject to background/security investigation.

Evaluations

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE MAY NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Your application, résumé, C.V., and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect consideration for employment. NOTE: A formal pay-setting process will be used to determine your salary. The salary may be at any point in the range listed for this vacancy. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to apply

All applicants are encouraged to apply online. All applicants are encouraged to apply online. To apply for this position, you must complete the questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 11/23/2026 to receive consideration. To begin, click Apply Online to create a USA JOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date. To verify your application is complete, log into your USA JOBS account, select the Application Status link and then select the more information link for this position. The Application page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USA JOBS account and click Update Application in the vacancy announcement. You must re-select your resume and/or other documents from your USA JOBS account, or your application will be incomplete.

Applications are handled only on the official announcement. This page is a readable copy of the public announcement data — the official version controls if anything differs.

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Required documents

To apply for this position, you must provide a complete application package that includes: Resume The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please ensure you have included all documents required for your application, such as a copy of your transcript (if using education to qualify), SF-50's (current/former Federal Employees), etc. Most recent SF-50 Performance Appraisal Separation Notice (RIF) Veterans' Preference: Since the Veterans Canteen Service falls under 38 U.S.C. 7802, traditional Veterans' Preference rules do not apply. Qualified Veterans will, however, be given full consideration for this position.

What to expect next

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made. You may check the status of your application at any time by logging into your USA Jobs account and clicking on Applications. Information regarding your application status can be found in the USAJobs Help Center.

Frequently asked questions

How much does this VCS NFS FSW - Concierge - Danville job pay?

The announcement lists a salary of $20–$23 per hour (NA 4).

When is the last day to apply?

Applications close on Nov 23, 2026 — 9 days from today.

Where is this job located?

This position is located in Danville, Illinois with the Veterans Health Administration.

How do I apply?

Applications are submitted through the official announcement on USAJobs. Use the Apply button on this page to go to the official posting — this site never takes applications itself.

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Data: USAJobs (U.S. Office of Personnel Management), retrieved 2026-11-14 · Announcement CBAD-13116235-27-MDK · Official announcement. FederalJobs is unofficial and is not affiliated with OPM or the agency.
VCS NFS FSW - Concierge - Danville
Nov 23, 2026 deadlineApply